Return policy
Below you will find the terms of our return policy:
SIZE CHANGE:
From the receipt of the item, you have 15 days to notify us of your wish to change the size by writing to returns@divirgilioshoes.com . The return is free. Ship the product to the following address:
di Virgilio Shoes
Via Piave 32
81031
Aversa (CE), ITALY
DAMAGED OR DEFECTIVE ITEM:
From the receipt of the article, you have 15 days to notify us of your problem, by writing to us at returns@divirgilioshoes.com . Specify if you intend to receive the same item or if you prefer the refund of the amount paid. The return is free. Ship the product to the following address:
di Virgilio Shoes
Via Piave 32
81031
Aversa (CE), ITALY
Once the return has been received and inspected, we will refund the shipping costs incurred by the customer.
RE-THINKING:
From the receipt of the article, you have the right within 15 days to withdraw from the purchase contract without penalty and without specifying the reason and to obtain a refund of the expense incurred for the purchase. Shipping costs are charged to the customer for order outside Italy. Contact us at returns@divirgilioshoes.com . Ship the product to the following address:
di Virgilio Shoes
Via Piave 32
81031
Aversa (CE), ITALY
Once the return has been received and inspected, we will reimburse the shipping costs incurred by the customer.
To be entitled to a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Situations in which your return will be refused:
- Items with obvious signs of use (with some exceptions);
- Any item not in its original condition, damaged or with parts missing for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.
Personalized products
Custom products are made to your specific needs and are generally non-returnable. However, we will evaluate the individual case trying to meet your needs.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or rejection of the refund.
If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a set number of days, typically 7 business days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company or your bank, it may take some time for the refund to be officially posted.
If you have done all of this and you still haven't received your refund yet, please contact us at returns@divirgilioshoes.com